Regd. No. 269034/078/079 | PAN No. 610067756
SECTION 01
Introduction
At Alpinist Climber Expeditions Pvt. Ltd. (“ACE”), we know that booking a mountaineering expedition, peak climb, or trek means trusting us with some of your most personal information — from your health details to your passport number. We take that responsibility seriously.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices and rights you have. It applies to anyone who visits our website, alpinistclimberexpeditions.com, or books a trip with us.
By using our website or booking a trip with ACE, you agree to the collection and use of your information as described in this Policy.
SECTION 02
Who We Are
Alpinist Climber Expeditions Pvt. Ltd. (“ACE”) is a company registered in Nepal (Registration No. 269034/078/079, PAN No. 610067756). ACE is the organization responsible for the personal information described in this Policy.
SECTION 03
What Personal Information We Collect
We only collect the information we genuinely need to plan, book, and safely run your trip. Depending on the services you use, this may include:
• Identity & contact details: your name, date of birth, nationality, gender, passport number and expiry date, home address, phone number, and email address.
• Emergency contact information: the name and contact details of someone we can reach if there is an emergency during your trip.
• Health & medical information: your medical certificate, fitness declarations, pre-existing conditions, allergies, medications, and any other health details relevant to high-altitude travel.
• Insurance details: your travel insurance policy number, provider, and coverage, so we can act quickly if you need emergency evacuation or treatment.
• Payment information: billing details needed to process your deposit and balance payments. We do not store full card numbers — payments are handled securely by our bank or payment provider.
• Travel documents: visa details, permit applications, and any other documentation required by Nepalese authorities for your trip.
• Photos & videos: images and footage taken by our guides or staff during your trip.
• Website usage information: basic technical details, such as browser type and pages visited, collected through standard analytics tools when you use our website.
SECTION 04
How We Use Your Information
We use your personal information to:
• Confirm, manage, and personalize your booking
• Apply for climbing permits, park entry fees, and other approvals with Nepalese government authorities
• Arrange visas, guides, climbing Sherpas, porters, lodges, and domestic transport on your behalf
• Communicate with you before, during, and after your trip
• Respond to a medical emergency, including sharing relevant health and insurance information with hospitals, evacuation services, or your insurer
• Process payments and maintain financial records
• Improve our services and respond to feedback or complaints
• With your consent, use photos or videos from your trip for marketing
SECTION 05
Who We Share Your Information With
We do not sell your personal information. We only share it where necessary to deliver your trip safely and legally, including with:
• Nepalese government authorities and permit-issuing bodies (such as the Department of Tourism, Nepal Tourism Board, and Nepal Mountaineering Association), as required for permits and park entry
• Embassies and immigration authorities, where relevant to your visa
• Local partners, including guides, climbing Sherpas, porters, hotels, lodges, and domestic airlines, so they can provide services to you
• Your travel insurance provider and medical facilities, in the event of illness, injury, or emergency evacuation
• Banks and payment processors, to handle your payments securely
• Professional advisors, such as our accountants or lawyers, where necessary for legal or financial purposes
SECTION 06
International Transfers of Information
Because our clients travel from all over the world, your information may be processed or accessed outside Nepal — for example, by your home insurance provider, your embassy, or international payment processors. We take reasonable steps to make sure your information continues to be protected wherever it is handled.
SECTION 07
How We Protect Your Information
We use reasonable technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access, including limiting access to staff members who need it to do their jobs. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
SECTION 08
How Long We Keep Your Information
We keep your personal information for as long as necessary to provide your trip, meet our legal and regulatory obligations — for example, tax and permit record-keeping requirements — and resolve any disputes. Once your information is no longer needed for these purposes, we securely delete or anonymize it.
SECTION 09
Your Rights
Depending on applicable law, you may have the right to:
• Ask us what personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, where we are not required to keep it for legal, safety, or permit-related reasons
• Withdraw your consent to marketing use of your photos or videos at any time
• Ask us questions about how your information is used
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond as promptly as we reasonably can.
SECTION 10
Photos, Videos & Marketing
As explained in our Terms and Conditions, our guides and staff may take photos or videos of you during your trip, which we may use for marketing purposes — such as our website, social media, or brochures — without additional compensation to you. If you would prefer that we do not use your image this way, simply let us know in writing before or during your trip, and we will respect your request.
SECTION 11
Cookies & Website Usage Data
Our website may use basic cookies or similar analytics tools to understand how visitors use our site, such as which pages are most popular. This helps us improve our website and services. We do not use this information to build detailed advertising profiles, and we do not sell it to third parties.
SECTION 12
Children's Privacy
ACE's expeditions and treks are only available to clients aged 18 and over, in line with our Terms and Conditions. We do not knowingly collect personal information from children.
SECTION 13
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or in the law. The version published on our website at the time you book or use our services will apply.
SECTION 14
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:
PHONE / WHATSAPP
+977 9843314253
EMAIL
info@alpinistclimberexpeditions.com
WEBSITE
https://alpinistclimberexpeditions.com
